Questions Before You Arrive | FAQs for Current Students
What sort of computer facilities does the campus offer?
Scheele Memorial Library is our technology hub, with computer workstations in the Information Commons and computer classrooms equipped with PCs and Macs. As we become an increasingly wireless campus, wireless hot spots will be expanded beyond the current library, dining hall, student center and residence hall locations.Will I be able to get to the Internet from my room in the residence halls?
Yes. All of the rooms in the residence halls are equipped with jacks to get onto the campus network and the Internet. In order to connect, students will need a standard Ethernet network cable. You can find Ethernet cables at the campus bookstore or most electronics stores.Does the College allow students to download music or other software?
Yes, but we expect our students to follow the laws of the land, to honor copyright laws, and to refrain from using pirated software. The College does not condone nor support activity that violates the law. In addition, the College’s firewall may prevent some types of file sharing that compromise network security.What kind of computer should I bring to campus?
We recommend you bring a laptop with the following minimum specs:
Processor 1.73GHz Pentium Dual Core Memory (RAM) 2 GB Storage (Hard Drive) 120 GB Hard Drive or more Other Built-in Support for 802.11b/g Wireless Extended Warranty (it will pay for itself over the next 4 years) Does the College offer student discounts on computer purchases?
Yes. Concordia is pleased to offer special rates on purchases from Dell. To shop their website, visit http://www.dell.com/edubuy and enter our Member ID, US29335451. If you prefer, you may call 888.987.3355 to speak to a Dell representative. Be sure to mention our Member ID, US29335451, to get the discount.What software should we bring? Are there discounts for those purchases too?
We recommend purchasing Microsoft Office - Student Edition for word processing, spreadsheets, and presentations. This and other software can be purchased at a discount from JourneyEd (http://www.journeyed.com/select). But be sure to ask for the “Academic Version” which costs less than half the regular price.What about Anti-Virus or Anti-Spyware software?
As part of the fee structure, Concordia offers all students fully licensed versions of Symantec Anti-Virus and Webroot SpySweeper, two of the leading Anti-Virus and Anti-Spyware programs on the market.What about printing – how is that done?
If you are bringing a computer to campus we recommend you also bring an inkjet or personal laser printer with a supply of paper, ink and/or toner cartridges. Students may also use the computers and small laser jet printers in the library for small print jobs. Public access printers, like those in the library, may carry a charge for larger printing tasks.
What services does Concordia offer?
ITS offers all students access to Concordia WebMail, Personal File Space, Banner Self-Service and Online Courses. ITS also operates several computing sites across campus and offers students access to Audio Visual equipment and support.Lastly, ITS manages CCNYNET, Concordia’s computing network. Service is available in classrooms, computing-sites, and residence halls. In addition, wireless access points provide mobile network access in the library, the dining hall, the student center and residence hall locations
How can I get help?
The ITS helpdesk is open during regular office hours. Email helpdesk@concordia-ny.edu or call 914.395.4802 at anytime. For face to face support, please visit the ITS offices in the Krenz Academic Center, Monday through Friday from 10am-11am and 2pm-3pm.Also be sure to check out the Student Computing Guide for more detailed information and step by step guides.
What is my UserID?
Your ID is a 9-character string that uniquely identifies you. It starts with C00 (Capital C, zero, zero) and ends in 6 digits. For example, C00999999. If you do not know your ID, look on your ID card. If you don't have an ID card, contact the registrars office to find you ID.What is my Password?
Your Password is a randomly assigned string of characters that you should have received in a letter, mailed to you upon enrollment. If you don't know your password or have forgotten it, you may stop by the ITS Helpdesk during regular office hours. Be sure to bring your student ID or some other form of photo id. Policy does not allow us to change passwords over the phone.Your Password will allow you to access the Concordia Intranet, Concordia WebMail, Online File Shares, Public Computers in the Info Commons and other labs, Clean Access, and many other services. (NOT Banner Self-Service or Online Courses)
What is my PIN?
Your PIN is a randomly assigned 6-character string that you should have received via email upon your enrollment. If you don't know your PIN or have forgotten it, you may stop by the Registrar's office during regular office hours. Be sure to bring your student ID or some other form of photo id. Policy does not allow us to change PINs over the phone.Your PIN will allow you to access ONLY Banner Self-Service and Online Courses.
What is the Concordia Intranet?
The Concordia Intranet (http://intranet.concordia-ny.edu)is the central location for services ITS and other departments offer to students via the Internet. It is password protected so you will need to log in using your ID and Password.What is Clean Access? What is required to pass?
In an effort to keep our network secure and free from viruses, Concordia College uses Clean Access to scan computers for a minimum set of security requirements. Below are the requirements as of Fall 2007.
- If you are using a Macintosh it must have Mac OS X 10.4 or higher.
- If you are running a Windows PC, you must have 2000, XP or higher. (Sorry, no 95, 98, NT, or Me.)
- Windows 2000 must be updated to Service Pack 4
- Windows XP must be updated to Service Pack 2
- Windows PCs must have anti-virus software installed and running.
- If you do not have anti-virus loaded, we are happy to provide you with a free copy via the Concordia Intranet's Download section.
- Your anti-virus must be from one of the major anti-virus companies. We currently allow Norton/Symantec Anti-virus, McAfee Anti-virus, Trend Micro Office Scan or PC-cillin.
- You must have Webroot SpySweeper installed and running. We are happy to provide you with a free copy via the Concordia Intranet's Download section
- There are currently no Operating System requirements for Linux computers. X-Boxes and other gaming devices are currently not permitted on the network. All Windows computers will have to download the Clean Access program to scan their computer for minimum requirements. If you do not download this program and pass its requirements, you cannot get onto the network.
How do I request AV materials (projectors and such)?
Fill out an AV Request Form (available on the Concordia Intranet AV Section) and deliver it to the ITS helpdesk during regular office hours. Students requesting equipment must have a faculty sponsor willing to sign in order to use equipment. Submit your requests at least 48 hours in advance (excluding holidays and weekends).