Information Technology Services

IT Services (ITS) is Concordia’s resource for your technical needs serving faculty, staff, and both residential, off-campus and online students. ITS offers a wide variety of services to the campus community.

ITS operates several computing sites across campus. Sites include the Center for Academic Excellence’s (CAE) Writing Center and Scheele Memorial Library’s Information Commons. Microsoft Office, Internet access, and printing services are available through any of the computers in the Information Commons. Additionally, the Krenz Academic Center houses a 20-workstation, PC-based instructional lab, plus the New Media classroom and production studio, designed for instruction in digital media and content design.

ITS also offers and maintains students’ Concordia email accounts, personal online storage via Microsoft’s 365 One Drive, online course services through Blackboard, secure access to grades, financial aid and student account information through Banner Self Service, and Internet access via CCNYNET.

CCNYPUBLIC AND CCNYSECURE are Concordia’s wireless networks available for student access. Wi-Fi is available campus-wide, providing flexible and mobile access to Concordia’s online resources and the Internet.  Residence hall rooms are also equipped with Ethernet ports for Internet access as well as cable TV jacks.  Further improvements are underway to enhance these services.

Technical support and advice may be obtained from the ITS helpdesk located in the Krenz Academic Center.  Contact information and hours are listed below:

Phone: 914.395.4802
Hours: Monday through Thursday, 8:00am-8:00pm*
Friday, 8:00am-4:30pm
Click here to visit our frequently asked questions.

*Please note that hours are subject to change without notice.

Information Commons

The Information Commons in the Scheele Memorial Library is the main student computing center.  It is divided into two parts - a reference section comprised of two public-access kiosk computers and the reference librarian’s station, and a work section made up of student-access workstations which are distributed throughout the main and lower levels of the library.  Each of these computers is attached to the CCNYNET network and network printers.  Microsoft Office (Word, Excel, PowerPoint, etc.) is available on all student-access computers, enabling the user to complete various classroom assignments and other tasks.

Several databases are accessible on the units located in the Information Commons. Each of these workstations provides access to the instruments available from the Westchester Academic Libraries Directors Organization (WALDO), including the online catalog of Scheele Memorial Library and WALDO’s own online union catalog (these are the default options on the reference computers). The two computers in the reference section feature access to WorldCat, a utility which presents information on over one billion items held in more than 10,000 libraries around the world.  New databases are constantly being added to the growing list of resources so valuable to Scheele’s users.   Also, students are entitled to full access to the New York Times.