FAQs

ITS: Frequently Asked Questions

Questions Before You Arrive | FAQs for Current Students

Questions Before You Arrive

What sort of computer facilities does the campus offer?
Scheele Memorial Library is our technology hub, with computer workstations in the Information Commons and computer classrooms equipped with PCs and Macs. Wireless Internet access (Wi-Fi) is available across campus, including Scheele Memorial Library, classroom buildings, and residence halls.

Will I be able to get to the Internet from my room in the residence halls?
Yes. CCNYNET is Concordia’s high-speed computing network. Wi-Fi service provides flexible and mobile access to Concordia’s online resources and the Internet, and is available across campus including residence halls.  In addition to Wi-Fi, each residence hall room also has Ethernet ports for Internet access and jacks for cable TV service.

Does the College allow students to download music or other software?
Yes, but we expect our students to follow the laws of the land, to honor copyright laws, and to refrain from using pirated software. The College does not condone nor support activity that violates the law. In addition, the College’s firewall may prevent some types of file sharing that compromise network security.

What kind of computer should I bring to campus?
We recommend you bring a laptop with the following minimum specs:

Processor  Core i5 or better processor
Memory (RAM)  4 GB or better
Storage (Hard Drive)  750 GB Hard Drive or more
Other  Built-in Support for 802.11n Wireless

Extended Warranty (it will pay for itself over the next 4 years)

Does the College offer student discounts on computer purchases?
Yes. Concordia is pleased to offer special rates on purchases from Dell. To shop their website, visit http://www.dell.com/edubuy and enter our Member ID, US29335451. If you prefer, you may call 888.987.3355 to speak to a Dell representative. Be sure to mention our Member ID, US29335451, to get the discount.

If you prefer Apple computers, you can also receive discounts by using Apple’s education store.  Visit http://store.apple.com/us-hed to get a discount.  Proof of enrollment in the College may be required.

What software should we bring? Are there discounts for those purchases too?
We recommend purchasing Microsoft Office for word processing, spreadsheets, and presentations. This and other software can be purchased at a discount from JourneyEd (http://www.journeyed.com/select). But be sure to ask for the “Academic Version” which costs less than half the regular price.

What about Anti-Virus or Anti-Spyware software?
As part of the fee structure, Concordia offers all students fully licensed versions of Symantec Anti-Virus, a leading Anti-Virus.

What about printing – how is that done?
Students may use the computers attached to networked printers in the Information Commons in Scheele Memorial Library to print.  Students can also print wirelessly from their own computers, whether on or off-campus, using Concordia’s wireless print system.

In an effort to become a more green campus, Concordia has implemented a print and copy accounting system.  At the beginning of each semester, all students will receive a non-refundable a quota of $40 to use towards printing and copying.  Each page printed or copied at machines in the Information Commons decreases your balance until you run out of pages – at which point you can visit the reference librarians to add pages for a fee.

Fees for the 2013-2014 academic year are:
$0.10 per page – single-sided, black and white
$0.08 per page – double-sided, black and white
$0.25 per page – single-sided, color
$0.20 per page – double-sided, color pages for a fee.
If a student were to print only double-sided, black and white pages that would allow up to 500 pages in a semester.

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FAQs for Current Students

What services does Concordia offer?
ITS offers all students access to Concordia WebMail, Personal File Space, Banner Self-Service, and Blackboard Online Courses. ITS also operates several computing sites across campus and offers students access to Audio Visual equipment and support.

Lastly, ITS manages CCNYNET.  CCNYNET is Concordia’s high-speed computing network. Wi-Fi service provides flexible and mobile access to Concordia’s online resources and the Internet, and is available across campus including Scheele Memorial Library, classroom buildings, and residence halls.  In addition to Wi-Fi, each residence hall room also Ethernet ports for Internet access as well as cable TV jacks.

How can I get help?
The ITS helpdesk is open during regular office hours. Email or call 914.395.4802 at anytime. For face-to-face support, please visit the ITS offices in the Krenz Academic Center, 7:00am-8:00pm, Monday- Thursday, 7:00am-4:30pm, Friday (hours are subject to change).

Also be sure to check the Student Computing Guide for more detailed information and step-by-step guides.

What is my User ID?

Your ID is a 9-character string that uniquely identifies you. It starts with C00 (Capital C, zero, zero) and ends in 6 digits. For example, C00999999. If you do not know your ID, look on your ID card. If you don't have an ID card, contact the ITS helpdesk for help.

What is my Password?
Your Password is a randomly assigned string of characters you should have received in a letter mailed to you upon enrollment. If you don't know your password or have forgotten it, you may stop by or call the ITS Helpdesk during regular office hours. If you stop by, please be sure to bring your ID card or some other form of photo ID so we can verify your identity.

Your Password will allow you to access the Concordia Intranet, Concordia WebMail, Blackboard Online Courses, Online File Shares, Public Computers in the Info Commons and other labs, Clean Access, and many other services (NOT Banner Self-Service).

What is my PIN?
Your PIN is a randomly assigned 6-character string that you should have received via your Concordia email account upon your enrollment. If you don't know your PIN or have forgotten it, you may stop by or call the ITS Helpdesk during regular office hours. If you stop by, please be sure to bring your ID card or some other form of photo ID so we can verify your identity.

Your PIN will allow you to access ONLY Banner Self-Service.

What is the Concordia Intranet?
The Concordia Intranet (http://intranet.concordia-ny.edu) is the launching point for online services offered by ITS and other departments. It is password-protected so you will need to log-in using your ID and Password.

What is Clean Access? What is required to pass?
In an effort to keep our network secure and your PCs free from viruses, Concordia College uses Clean Access to scan computers for a minimum set of security requirements. Below are the requirements as of Fall 2011.

If you have a Windows computer, you must download the NAC Client so that we can scan for the security requirements. Your computer will be scanned periodically to ensure that it still meets minimum requirements.  NAC checks for two major components on Windows machines:

  • Windows Up-to-date
    • Your Windows PC, must have XP, Vista or 7. (Sorry, no 95, 98, NT, 2000 or Me.)
    • All “Recommended Windows Updates” must be installed
  • Anti-Virus Software
    • You must have anti-virus software from either TrendMicro, Symantec Norton, or McAfee antivirus must be installed.
    • Your subscription for your anti-virus software must be up to date and current virus definitions must be installed.

*NOTE – If you do not already have an accepted anti-virus software installed, ITS is happy to provide you with a FREE copy of Symantec Endpoint Protection.
If you have a Macintosh or Linux Machine, there are no further security requirements at this time.  You will simply be asked to log in.

How do I request AV materials (projectors, microphones and such)?
Fill out an AV Request Form (available on the Concordia Intranet AV Section) and deliver it to the ITS helpdesk during regular office hours. Simply submitting the form does not ensure your request will be filled – availability of staff and equipment is necessary.  Students requesting equipment must have a faculty sponsor willing to sign to use equipment. Submit your requests at least 1 week in advance (excluding holidays and weekends).

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